Report a problem with Aisys

Report a problem with Aisys

Tell us what went wrong and we'll look into it. We'll let you know what happens.

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Before you start

Please check these first. They solve many common problems.

No response from Aisys
  • You have credit available on your Anthropic API account (the Claude Console).
  • You have checked for Error Notification tasks. They're assigned to the Technical Contact on your OM Pipeline board.
Tagging and task issues
  • Your Aisys Asana user is an editor of the task you're tagging, or of the project it's in. Aisys can't see tags or tasks in projects it doesn't belong to.
  • The person tagging is a commenter or editor of the OM Pipeline project. If they aren't a member of the project, they won't see the om-create-or-update tag.
  • You're using the system-generated pink om-create-or-update tag. If your tag is any other colour, it's the wrong one: check the point above.
  • The tagged task hasn't been deleted or completed.
  • You're answering Aisys's questions on the OM Pipeline placeholder task. Aisys doesn't read comments on the task you tagged.
Operations Manual issues
  • Your Drive isn't full.
  • Google: the Aisys service account (aisys-YOUR-COMPANY@aisys-service-accounts.iam.gserviceaccount.com) is an editor of the folder you want the OM in, or of the existing OM you're updating.
  • Microsoft: the document is in your Operations Manuals SharePoint site, or in a pre-approved folder in your company's OneDrive.
Operations Manual or Pipeline Task Template
How to get the Tagged Task URL

It's the task you tagged in Asana for an Operations Manual: the one the manual is for. Open it, click the link icon at the top of the task (Copy task link), then paste the link here.

How to get the Pipeline Task Template URL

Find the Pipeline Task Template in Asana. Open it, click the link icon at the top of the task (Copy task link), then paste the link here.

How to get the OM Pipeline task URL

On your OM Pipeline board, find the task called OM Pipeline followed by your task's name. Open it, click the link icon at the top of the task (Copy task link), then paste the link here.

A Google or Microsoft share link with at least 'view only' access.

For example: The manual left out the email template

Paste a video or complete the form

Talk us through what's happening as you record. We use what you say to work out what's wrong.

Which video sites work?

Any of them: ScreenPal, Loom, YouTube, Wistia and Vidyard, or your own video site. Just make sure anyone with the link can watch it.

If you forgot to say something in the video, add it here.

The steps you took and what you saw.

The email you log in to Asana with.

Already filled in if you used the link we gave you.

How to find the support code

It's on the "Report a bug with Aisys" task, in the Admin column of your OM Pipeline board.

If this page isn't working, email nicole@sys.academy.